Our Delivery Promise: Quality, Care & Global Reach
Rooted in Cambridge but reaching across the globe, we blend traditional British gardening values with modern, reliable logistics. We understand that our community values both quality and convenience. That’s why we’ve partnered with world-leading carriers like DHL, FedEx, and EMS to ensure your precious green parcels arrive safely, healthily, and in a timely manner.
✨ Quick Summary for the Busy Gardener:
Processing Time: 1-2 business days to prepare your order with care.
Shipping Options: Choose between speedy Standard Shipping or cost-effective Free Shipping.
Global Delivery: We ship to most of the world (excluding a few remote areas in Asia and elsewhere).
Live Plants & Tools: All items are packed with specialised materials to ensure they travel in perfect condition.
Your Shipping Options Explained
To suit the needs of every gardener—from the Practical Gardener needing tools for the weekend to the Eco-Conscious Individual planning a seasonal project—we offer two clear shipping methods.
| Shipping Method | Carrier | Cost | Estimated Delivery Time (After Dispatch) | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | ÂŁ12.95 | 10-15 business days | Faster delivery for plants, barbecues, firebowls, and urgent tool needs. |
| Free Shipping | EMS | FREE on orders over ÂŁ50 | 15-25 business days | Budget-friendly delivery for larger orders of perennials, shrubs, seeds, or pots. |
From Our Nursery to Your Home: The Journey of Your Order
Every order tells a story. When you order a rare Alocasia ‘Wentii’, a set of ergonomic Kent & Stowe tools, or a Noble Fir, here’s what happens:
- Careful Selection & Packing (1-2 days): Our team, with a shared passion for greenery, handpicks and prepares your items. Plants are watered and secured in specialised plant-safe packaging. Tools and fragile items are meticulously wrapped.
- Dispatch & Tracking: Once your parcel is on its way, you’ll receive a tracking notification via email. Watch your garden’s new additions travel across the map!
- Expert Handling with Our Partners: Our trusted carriers ensure your parcel is treated with priority care, especially vital for living plants.
- Green Delivery: Your parcel arrives. We recommend opening it promptly to welcome your new plants and check your tools.
📦 Important Delivery Notes for Plant Lovers
- Living Plants: It’s normal for plants to experience slight stress during transit. Please give them a few days to acclimate to their new environment, with appropriate light and water.
- Seasonal Considerations: During extreme weather (hot summers or cold winters), we may pause shipping to certain regions to protect plant health. We’ll always notify you.
- Customs & Duties: For international orders outside the UK, please note that local customs fees or import taxes may apply. These are the responsibility of the recipient.
Our Commitment Beyond Delivery: The Longacres Guarantee
Your satisfaction is the root of our business. If anything isn’t perfect upon arrival, our 15-day return policy ensures peace of mind. Coupled with our persistent special savings and expert-curated collections, we strive to make premium gardening accessible and worry-free for our global community.
Ready to start your next gardening project? Explore our A-Z Houseplants, Durable Cutting Tools, or the Longacres Flowering Plants Sale and let us handle the delivery. We’re here to help your garden grow, wherever you are.